Shipping & Returns
BASIC INFORMATION
We deliver within Switzerland with Planzer Standard:
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Delivery will be made within 1 to 6 business days of the conclusion of the contract, provided that all items are in stock. If an item is not available, we will inform you immediately.
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Shipping costs: flat rate CHF 9.10
Orders placed on Sunday after 1:00 p.m., Monday–Wednesday,
Thursday before 11:00 a.m.
Packages are usually shipped on Thursday afternoon and delivered on Friday
Orders placed on Thursday after 11:00 a.m.–Friday before 12:00 p.m.
Packages are usually shipped on Friday afternoon and delivered on Monday
Orders placed on Friday after 12:00 p.m., Saturday, Sunday before 1:00 p.m.
Packages are usually shipped on Monday afternoon and delivered on Tuesday
DELIVERY
(a) Koch Fashion delivers Products only within Switzerland. Delivery is made directly by Koch Fashion's external logistics partner to the delivery address and contact person specified by the Customer, unless otherwise agreed.
(b) Koch Fashion endeavours to ensure the shortest possible delivery times. Any delivery dates indicated are for information purposes only and shall not constitute binding deadlines. Delivery delays may occur in particular due to production or supply shortages. All information regarding availability and delivery times is subject to change.
(c) If not all ordered Products are in stock, no partial deliveries shall be made. The order shall be shipped only once all Products are available. Partial deliveries may be made at the Customer's request.
(d) Delivery times for out-of-stock Products – and for all Products where no partial deliveries are made – may be subject to delays. If a Product proves to be unavailable, the Customer shall be informed accordingly. If the Customer has already paid for the unavailable Product, the purchase price shall be refunded in full. Refunds in cash are excluded. Any further claims due to delayed or failed delivery are excluded.
(e) Koch Fashion's delivery obligation is fulfilled upon handover of the Products to the transport company. The risk of accidental loss or damage shall pass to the Customer at that moment. Koch Fashion shall not be liable for any acts or omissions of the transport company.
(f) If delivery is prevented due to actions or omissions attributable to the Customer, the risk for the Products shall pass to the Customer on the day the Products were ready for shipment. If delivery cannot be completed or if the Customer refuses to accept the delivery, Koch Fashion may terminate the Contract after notifying the Customer by email and granting a reasonable grace period for acceptance, and may charge the Customer for the administrative costs incurred as a result.
(g) If any issues arise in connection with customs clearance, Koch Fashion shall not be liable for any losses, costs or fees incurred. The Customer shall be solely responsible for the customs clearance of the Products. The Customer shall not be entitled to claim damages due to delivery delays or issues arising during customs clearance.
(h) If an order is seized or held by customs authorities, any resulting costs or fees shall be borne by the Customer. In such case, the Customer shall not be entitled to a refund of the purchase price or to cancel or withdraw from the Contract.
RIGHT OF RETURN
(a) The Customer has the right to return the Product without stating reasons within fourteen (14) calendar days from the date of delivery, provided that the following conditions are met. The deadline shall be deemed met if the Product is handed over to the post office or another shipping company on the last day of the period:
(i) The Customer shall notify Koch Fashion by email at mail@simonkayfashion.com within 14 calendar days and complete the return form ("Return Form"). Exercising the right of return shall result in the rescission of the Contract. The Customer shall return the Products within 14 calendar days in their original packaging, complete with all accessories, together with the delivery note and Return Form, to the warehouse of Koch Fashion at the following address: Simon Koch, Obere Reben 7, 5415 Hertenstein AG, Switzerland. Click here for the Return Form, it must be printed and enclosed with the return shipment.
(ii) All returned Products must be in new and unused condition and in their original packaging. Damaged or used Products cannot be returned and may be invoiced in full to the Customer. Gift cards cannot be returned and are not eligible for refund or exchange.
(iii) Returns to Koch Fashion shall be at the Customer's expense and risk. If the Product is lost during the return shipment, no refund of the purchase price shall be made. Koch Fashion recommends that the Customer return the Product using a courier service with tracking.
(b) Once the returned Product has been received and inspected, Koch Fashion shall notify the Customer by email whether the refund has been approved. Refunds in cash are excluded.
(c) Koch Fashion reserves the right to claim reasonable compensation for damage, excessive wear and tear, or loss of value resulting from improper handling of the Product, and to deduct the reduction in value from the purchase price already paid by the Customer or to charge such amount to the Customer. If the Product is damaged during the return shipment, the Customer shall bear the risk and no refund shall be made.
(d) If the Customer wishes to exchange a Product for a different colour or another Product, the Customer shall contact Koch Fashion at mail@simonkayfashion.com. Standard shipping costs shall apply.
(e) Discounted Products are not eligible for exchange or return.
(f) No right of return shall apply in the following cases:
(i) if the Contract depends on price fluctuations beyond Koch Fashion's control;
(ii) if the Contract relates to Products manufactured according to the Customer's specifications or clearly personalized for the Customer; or
(iii) if the Contract relates to a service that has been fully performed by Koch Fashion with the Customer's prior express consent before the expiry of the return period.